Communication Nightmares: Solutions To Your Top Communication Problems
|
|
August-September Special through 9/30/10 on these select programs: Buy 2 DVDs, Get 2 FREE; Buy 3, Get 3 FREE; Buy 4, Get 4 FREE; etc. There's no limit. (Free programs must be of equal or less value than the ones purchased. No other industry discounts are applicable.) Special ends September 30, 2010.
Goodnight communication nightmares, good morning smooth communication! In this program, your employees will learn how to resolve various difficult communication scenarios: a retail worker and manager trying to understand each other's perspective, an employee struggling to get his boss to listen, an employee dominating the group discussion, an employee interrupting the conversation, and an employee having difficulty expressing herself.
Communication Nightmares shows specific examples of how to maintain a conversation with someone who is defensive, listens poorly, and dominates the discussion. It also explains how to turn those challenging situations into a more effective conversation. Participants will thus learn more on the underlying dynamics of communication.
Key Points:
- Identify problem issues.
- See the situation from the other person’s point-of-view.
- Understand the impact your words, body language and tone of voice all have in sending a message.
- How to give and receive feedback.
- How to lighten up a heated discussion.
Length: 26 Minutes
Package Includes:
DVD (DVD includes English, Spanish and Portuguese versions)
|
