Coping With Difficult People (2-part Series)
|
|
August-September Special through 9/30/10 on these select programs: Buy 2 DVDs, Get 2 FREE; Buy 3, Get 3 FREE; Buy 4, Get 4 FREE; etc. There's no limit. (Free programs must be of equal or less value than the ones purchased. No other industry discounts are applicable.) Special ends September 30, 2010.
Do the "Know-It-All Experts" and "Complainers" drive you nuts? Don't get mad--get smart!
There are ways you can survive difficult people at work! Coping with Difficult People explains six different personality types that could prevent you from doing your job adequately and what to do to gain cooperation.
From calming the "Tank" to handling "Complainers" without getting defensive yourself, this two-part video gives you the skills to identify and confidently deal with difficult people.
Part 1: Know-It-All Experts, Stallers and Snipers (20 minutes)
- How to get the know-it-all to actually listen.
- How to uncover the staller's real objection.
- How to appropriately inform the sniper that snide remarks are always out of line.
Part 2: Tanks, Super-Agreeables and Complainers (29 minutes)
- How to turn a complainer into a problem-solver.
- How to get the super-agreeable to make a strong commitment.
- How to never argue with a tank.
Length: 39 Minutes
Package Includes:
Linear DVD contains Parts 1 & 2
|
