DVD Price: $895.00
 
  
 Dealing With Conflict
BEST SELLER:  This program offers proven methods for recognizing and resolving conflict by dramatizing three scenarios that highlight the five positions taken by most people during contentious situations: avoiding, accommodating, competing, compromising, and collaborating.

Price: $44.75
 
  
 Dealing With Conflict Instrument (5 - Pack)
Most of us are less skilled at handling conflict than we should be. Although studies show that a negotiating behavior is usually the best response to a conflict situation, negotiation is a difficult endeavor-one that requires considerable skill and thought.

DVD Price: $325.00
 
  
 Dealing With Difficult Citizens

Encounters with difficult citizens do not happen often. In fact, they are relatively rare, but as any experienced city employee can tell you, they do happen. This program gives new city employees validated techniques for calming emotionally charged situations successfully.


DVD Price: $625.00
 
  
 Diffusing Hostility Through Customer Service: Program Two
Diffusing Hostility through Customer Service, takes a strong customer service training approach to the issue of working with hostile customers.

DVD Price: $595.00
 
  
 Diverse Teams At Work Series (2-program Series)
TRAINER'S TOOLCHEST FAVORITE: This ground-breaking series shows how to identify and manage the many differences inherent in today's teams. Based on the book by Lee Gardenswartz and Anita Rowe.

DVD Price: $625.00
 
  
 Don't Panic! A Recipe For Success In Times Of Stress
How can we stay positive and productive when facing stressful situations at work? We asked 9 people who successfully navigated mergers, acquisitions, economic downturns, rapid growth, layoffs & other big challenges...to come together and tell us how they did it...and to cook dinner.
 
Insights fly along with the food in Don’t Panic! A Recipe for Success in Times of Stress.

DVD Price: $349.00
 
  
 Facing The Tiger Dvd Workshop Package
Ideal if you work with individuals or teams -- or even larger organizational units -- where unresolved conflict is present and you are exploring how to be a force for positive change in the situation.

Price: $149.95
 
  
 Fifty Activities For Conflict Resolution
This collection of activities, self-assessments, and exercises is especially useful as a resource to introduce the issue of conflict and its resolution as a part of workshops on management, leadership, communication, negotiation, and diversity.

DVD Price: $795.00
 
  
 Jack Cade’s Nightmare 2: Double Liability
Based on the popular characters from JACK CADE'S NIGHTMARE, this video-based workshop demonstrates what can happen if supervisors don't take appropriate steps to resolve subordinate-created problems and conflicts.

DVD Price: $1495.00
 
  
 Just In Time Information ( Jiti )- 4 Part Series
An incredible series of resource tools that allow managers and supervisors to get quick information and the answers they need to successfully handle the most common problems they face in today's workplace.